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Shipping

We are proud to offer free express worldwide shipping on orders over 15,000JPY.

We use world-class courier companies like EMS, FedEx and DHL to ship products.

We strive to ship from our warehouse within 2 to 3 days of receiving an order and our customers typically receive their orders within a few days of shipping. We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at [email protected]. You can also chat with us live or leave us your email and a message in the “Shop Assistant” button found at the bottom right-hand side of the page.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request for additional information or fees. We will do our best to assist you with any customs issues. Just reach out to us! For more information please refer to our Terms and Conditions.

COUNTRY SHIPPING RESTRICTIONS

We regret to inform our customers that Shel'tter Webstore is unable to ship to the countries below at this time.

  • Belarus
  • Brazil
  • China
  • Congo
  • Crimea
  • Cuba
  • Hong Kong
  • Iran
  • Iraq
  • Japan
  • Lebanon
  • Liberia
  • Libya
  • North Korea
  • Somalia
  • Sudan/South Sudan
  • Syria
  • Yemen
  • Zimbabwe